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Concierge Supervisor
Shangri-La Group
Posted
yesterday

Manila

Onsite

PHP 40K

Mid Level

Full Time

Job Categories

Hospitality Management Customer Service Administration

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Sema Summary

As a Concierge Supervisor at Shangri-La Group in Manila, you will oversee the concierge team, ensuring exceptional guest experiences in a luxury environment. You'll be responsible for managing daily operations, resolving guest inquiries, and maintaining high service standards. Ideal candidates will have mid-level experience in hospitality management, with strong interpersonal skills and a passion for customer service. This is a full-time, on-site role in the vibrant hospitality scene of the Philippines.

About Company

Shangri-La Group is a prestigious hotel brand known for excellence in luxury hospitality, offering premium services to guests around the world.

Core Requirements

Bachelor's degree in Hospitality Management or related field
Strong experience in customer service
Leadership skills
Excellent communication skills
Ability to work in a team

Responsibilities

Supervise concierge team operations
Assist guests with inquiries and special requests
Ensure high standards of service are maintained
Train and mentor new staff members
Handle guest complaints and feedback
Coordinate with other departments for seamless service
Monitor and evaluate team performance

Must Have skills

Customer serviceLeadershipCommunicationProblem-solvingHospitality management

Nice To Have Skills

Multilingual abilitiesCrisis managementTeam collaborationSales skillsEvent planning

Job Keywords

ConciergeHospitalityCustomer ServiceSupervisorManagement

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