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Wells Fargo

Collections Representative

Wells Fargo

Posted

yesterday

Taguig, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Wells Fargo is looking for a Collections Representative in Taguig, Philippines. This role involves managing customer accounts, handling delinquent payments, and providing excellent customer service. It requires a proactive approach to communication and problem-solving. Ideal candidates are expected to have prior experience in customer or collections support. This position offers a full-time employment opportunity.

About Company

Wells Fargo is a diversified financial services company that provides banking, investment, and mortgage products and services. With a commitment to customer satisfaction, Wells Fargo aims to build long-term relationships with its clients.

Core Requirements

  • High school diploma or GED
  • Strong communication skills
  • Experience in customer service
  • Problem-solving abilities
  • Basic financial knowledge

Responsibilities

  • Manage collections for delinquent accounts
  • Communicate with customers about their payments
  • Negotiate payment arrangements
  • Update customer information in the system
  • Follow up on payment agreements
  • Maintain accurate records of all communications
  • Provide excellent customer service and support

Must Have skills

CommunicationNegotiationProblem-solvingCustomer serviceFinancial knowledge

Nice To Have Skills

Customer relationship managementTime managementAttention to detail

Tools Knowledge Requried

CRM softwareMicrosoft OfficeData entry tools

Job Keywords

collectionscustomer servicefinancenegotiationpayments

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