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Client Services Team Lead
Liveware
Posted
last month

Makati, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Management Customer BPO Travel Leadership

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Sema Summary

Liveware is seeking a Client Services Team Lead to oversee a team in providing exceptional client service. The role involves leadership, performance management, and ensuring operational excellence in a fast-paced environment.

About Company

Liveware is a leading outsourcing company in the Philippines, specializing in providing high-quality service across multiple industries. They focus on connecting talent and technology to drive business growth.

Core Requirements

Bachelor's degree or equivalent experience
2-3 years of BPO experience
2-3 years of customer service experience
1-2 years of leadership experience
Strong communication skills

Responsibilities

Supervise and mentor client service associates
Conduct performance reviews and feedback sessions
Monitor KPIs and implement corrective actions
Serve as primary escalation point for complex cases
Collaborate with account management teams
Create SOPs and training materials
Track and report operational metrics

Benifits

Competitive salary
Career growth opportunities
HMO within the first month
Additional paid vacation leave
Monthly allowance

Must Have skills

LeadershipCommunicationProblem-solvingAnalytical skillsProficient in MS Office

Job Keywords

Client ServicesTeam LeadBPOCustomer ServiceTravel Management

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