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Client Services Manager
Semesteria
Posted
3 weeks ago

Mumbai, Maharashtra, India

Onsite

INR 50K

Full Time

Job Categories

Management Services Client Strategy Support

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Sema Summary

The Client Services Manager position focuses on managing client relationships and ensuring service excellence in Mumbai, India. The role involves overseeing client interactions, resolving issues, and strategizing improvements in client services. The manager will need to collaborate with various teams to enhance customer satisfaction and drive service quality. Candidates should be prepared for a full-time on-site role with a competitive salary and opportunities for professional development.

About Company

Semesteria is a company dedicated to providing exceptional client services and innovative solutions to enhance customer experiences.

Core Requirements

Bachelor's degree in Business or related field
Experience in client management
Strong communication skills
Analytical thinking
Team collaboration abilities

Responsibilities

Oversee client service operations
Develop client engagement strategies
Resolve client-related issues
Collaborate with internal teams
Monitor client satisfaction metrics
Provide feedback for service improvements
Report on client service performance

Must Have skills

CommunicationManagementProblem-solvingAnalyticalTeamwork

Nice To Have Skills

Client relationsProject managementData analysisStrategy developmentNegotiation

Tools Knowledge Requried

CRM softwareMicrosoft OfficeProject management tools

Job Keywords

Client ServicesManagementCustomer SatisfactionStrategyCommunication

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