Case Manager
Amazon
Posted
yesterday
Hyderabad, Telangana, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
As a Case Manager at Amazon, you will handle complex customer issues and ensure timely resolutions. Required skills include strong communication and analytical abilities, alongside the capability to manage multiple cases. Located in Hyderabad, this full-time role expects a mid-level experience. You will play a crucial role in enhancing customer satisfaction through efficient case handling.
About Company
Amazon is a global leader in e-commerce and cloud computing, known for its customer-centric approach and innovative services.
Core Requirements
- Bachelor's degree.
- 2-5 years of experience in case management.
- Strong communication skills.
- Analytical thinking.
- Ability to multitask.
Responsibilities
- Manage customer cases effectively.
- Provide timely resolutions.
- Analyze case trends.
- Document case findings.
- Collaborate with different teams.
- Communicate with customers regularly.
- Improve customer satisfaction.
Must Have skills
Nice To Have Skills
Job Keywords
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