Call Center Team Lead
Ourshopee.com
Posted
4 weeks ago
Gurugram, Haryana, India
Onsite
INR 40K
Full Time
Sema Summary
The Call Center Team Lead will oversee the call center operations in Gurugram, Haryana. Responsibilities include managing team performance, ensuring excellent customer service, and optimizing workflow. The role requires experience in a call center environment and strong leadership skills. The position is full-time and based on-site. The estimated salary is INR 40,000 per month.
About Company
Ourshopee.com is a dynamic e-commerce platform focusing on innovative solutions in the online retail space.
Core Requirements
- Leadership experience
- Customer service expertise
- Call center operations knowledge
- Ability to manage a team
- Strong communication skills
Responsibilities
- Lead the call center team
- Monitor team performance metrics
- Optimize customer service processes
- Train and develop team members
- Handle escalated customer issues
- Ensure adherence to company policies
- Report on team performance to management
Must Have skills
Nice To Have Skills
Job Keywords
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