Call Center Manager
GPG Services Pvt Ltd
Posted
2 days ago
Kathmandu, Bāgmatī, Nepal
Onsite
NPR 50K
Mid Level
Full Time
Sema Summary
The Call Center Operations Manager will oversee all aspects of call center operations, ensuring effective management of team performance and customer service standards. The role requires strong leadership and organizational skills, along with a background in customer service management. Experience in a similar role is preferred, typically at a mid-level. The position is based in Kathmandu, Nepal, and offers a full-time opportunity with a monthly salary of around NPR 50,000.
About Company
GPG Services Pvt Ltd is a leading company specializing in customer service and operational solutions, committed to delivering exceptional client satisfaction.
Core Requirements
- Bachelor's degree
- Experience in call center management
- Strong leadership skills
- Effective communication
- Analytical skills
Responsibilities
- Manage daily operations of the call center
- Oversee team performance
- Ensure high standards of customer service
- Develop team training programs
- Monitor call metrics and analytics
- Implement process improvements
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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