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Call Center Agent
ConnectUs Marketing Solutions, Inc.
Posted
last month

Manila, National Capital Region, Philippines

Remote

PHP 14K

Intern Level

Full Time

Job Categories

Customer Support Sales Marketing Admin

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Sema Summary

Join a passionate team as a Call Center Agent, focusing on outbound and inbound calls. This role offers permanent work-from-home opportunities with a full-time commitment.

About Company

ConnectUs Marketing Solutions is a team of experts providing various virtual business processes, including administrative duties, marketing, and web development. Established in 2009, they serve clients primarily in North America.

Core Requirements

Excellent English communication skills
Typing speed of at least 40 WPM
Ability to perform under pressure
Customer-focused mindset
No BPO experience required; fresh graduates welcome

Responsibilities

Conduct outbound calls for surveys and lead generation
Manage inbound customer inquiries
Update and maintain records in the CRM system
Respond to customer emails professionally
Generate reports using Microsoft Office and Google Drive
Adhere to service level agreements
Perform additional tasks as assigned by management

Benifits

Health benefits
Government-mandated benefits
Leaves
Bonuses
Incentives

Must Have skills

CommunicationMultitaskingTime managementCustomer serviceAdaptability

Job Keywords

Call CenterCustomer SupportRemote WorkOutbound CallsInbound Calls

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