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Business Systems Manager
Freshworks
Posted
3 weeks ago

Chennai, Tamil Nadu, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Management Systems Business IT Services

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Sema Summary

The Business Systems Manager role at Freshworks involves overseeing the efficiency of business systems and ensuring the alignment of technology with business processes. Candidates will be responsible for managing system integrations, troubleshooting issues, and collaborating with cross-functional teams. A strong background in systems management and relevant experience is required. This position is based in Chennai, India, and offers opportunities for professional growth.

About Company

Freshworks provides innovative software solutions for businesses, aiming to improve customer engagement and employee productivity. The company is well-known for its user-friendly platforms and focuses on delivering value through technology.

Core Requirements

Bachelor's degree in IT or Business
3+ years experience in systems management
Strong analytical skills
Experience with business process improvement
Excellent communication skills

Responsibilities

Manage and optimize business systems.
Integrate new technologies into existing processes.
Collaborate with teams to identify system requirements.
Troubleshoot system-related issues.
Provide training to staff on system usage.
Monitor system performance and generate reports.
Develop strategies for system enhancements.

Must Have skills

Systems managementAnalytical skillsProblem-solvingCommunicationBusiness process improvement

Nice To Have Skills

Project managementData analysisTeam collaborationTechnical writingSoftware development

Tools Knowledge Requried

CRM softwareERP systemsData analytics toolsProject management softwareMicrosoft Office

Job Keywords

Business SystemsManagementProcess ImprovementTechnology IntegrationTeam Leadership

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