BPO Team Leader
IGT Solutions
Posted
2 weeks ago
Muntinlupa City
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
IGT Solutions is seeking a BPO Team Leader with experience in Travel GDS. The successful candidate will oversee a team, ensuring high standards of customer service and operational efficiency. This role requires strong leadership skills and the ability to manage a dynamic team in a fast-paced environment. Candidates should be based in Muntinlupa City for this full-time position. Competitive salary and opportunities for professional growth are offered.
About Company
IGT Solutions is a prominent player in the BPO industry, specializing in delivering customer service solutions for various sectors, including travel and tourism.
Core Requirements
- Bachelor's degree
- 3+ years in BPO management
- Experience in travel industry
- Strong leadership skills
- Effective communication abilities
Responsibilities
- Lead a team of BPO agents
- Ensure quality and performance standards
- Handle client queries and escalations
- Train and mentor team members
- Monitor team performance metrics
- Collaborate with other departments
- Foster a positive team environment
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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