Bilingual Customer Support Representative
Sutherland
Posted
2 days ago
Mandaluyong
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
The Bilingual Customer Support Representative at Sutherland will assist customers primarily in English and Bahasa Indonesia. Responsibilities include responding to inquiries, solving customer issues, and providing information about services. Candidates should have prior customer service experience and be skilled in both languages. This full-time role is located in Mandaluyong, Philippines, and is ideal for those passionate about helping customers.
About Company
Sutherland is a global process transformation company offering customer experience, process, and talent solutions to businesses.
Core Requirements
- Fluency in English and Bahasa Indonesia
- Strong communication skills
- Customer service experience
- Problem-solving abilities
- High school diploma or equivalent
Responsibilities
- Assist customers with inquiries
- Resolve product-related issues
- Provide detailed information about services
- Document customer interactions
- Maintain a high level of customer satisfaction
- Collaborate with team members
- Follow company policies and procedures
Must Have skills
Nice To Have Skills
Job Keywords
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