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Bilingual Customer Support
Semesteria
Posted
2 weeks ago

Vietnam

Remote

VND 5M

Junior Level

Full Time

Job Categories

Support Customer Remote Service Helpdesk

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Sema Summary

Join our team as a Bilingual Customer Support representative. In this fully remote position, you will assist customers in multiple languages, addressing inquiries and resolving issues efficiently. Ideal candidates have experience in customer service, excellent communication skills, and the ability to work autonomously. Embrace the flexibility of remote work while contributing to customer satisfaction and retention.

About Company

Semesteria is dedicated to providing innovative solutions in the realm of customer service and support. We aim to enhance user experience through effective communication and problem-solving.

Core Requirements

Fluent in at least two languages
Strong verbal and written communication skills
Basic computer literacy
Customer service experience
High school diploma or equivalent

Responsibilities

Assist customers with inquiries and issues
Provide accurate information about products and services
Document customer interactions
Work collaboratively with team members to improve services
Respond to emails and chat queries promptly
Maintain a positive attitude while consulting customers
Follow up on escalated issues until resolution

Must Have skills

Bilingual communicationCustomer serviceProblem-solvingAttention to detailTime management

Nice To Have Skills

Technical support experienceCRM software familiarityInterpersonal skillsConflict resolution

Tools Knowledge Requried

CRM softwareCommunication toolsEmail platformsVirtual meeting software

Job Keywords

customer supportbilingualremote jobclient assistanceproblem resolution

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