Bilingual CSR
Sutherland
Posted
2 weeks ago
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 65K
Junior Level
Full Time
Sema Summary
Join Sutherland as a Bilingual Customer Service Representative for a music streaming account in Mandaluyong. This role requires assisting customers primarily in Bahasa Indonesia, ensuring high levels of customer satisfaction. The position is full-time, suitable for candidates at a junior experience level, and offers a competitive salary. Experience in customer service is preferred, as well as fluency in Bahasa Indonesia.
About Company
Sutherland provides customer support solutions and is known for its commitment to customer satisfaction and employee development.
Core Requirements
- Fluency in Bahasa Indonesia
- Experience in customer service
- Strong communication skills
- Problem-solving abilities
- Ability to work in a team
Responsibilities
- Assist customers with inquiries
- Resolve complaints efficiently
- Provide product information
- Maintain high customer satisfaction
- Document customer interactions
- Collaborate with team members
- Meet performance metrics
Must Have skills
Nice To Have Skills
Job Keywords
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