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Sprinto

Associate Director Customer Support

Sprinto

Posted

3 weeks ago

India

Remote

INR 60K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Associate Director of Customer Support will oversee the management of customer service operations in a remote capacity. This position requires significant experience in customer support, leadership, and management. Responsibilities include developing support strategies, overseeing customer interactions, and ensuring team performance. Ideal candidates will possess strong communication skills and a deep understanding of customer needs. The role offers an opportunity to lead a team and significantly impact customer satisfaction.

About Company

Sprinto is a driven company focusing on providing exceptional customer service and support.

Core Requirements

  • Bachelor's degree
  • 5+ years in customer support
  • Leadership experience
  • Excellent communication skills
  • Problem-solving abilities

Responsibilities

  • Lead the customer support team
  • Develop support strategies
  • Ensure team performance metrics are met
  • Manage customer interactions
  • Conduct training and support for staff
  • Monitor customer feedback
  • Analyze support data for improvements

Must Have skills

Customer supportLeadershipCommunicationProblem-solvingData analysis

Nice To Have Skills

Project managementTime managementNegotiation skillsConflict resolutionCoaching

Tools Knowledge Requried

CRM softwareHelp desk toolsCommunication platformsData analytics toolsCollaboration software

Job Keywords

customer supportleadershipmanagementremotestrategy

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