Assistant Vice President
HSBC
Posted
4 weeks ago
Singapore, Singapore
Remote
SGD 10K
Mid Level
Full Time
Sema Summary
The Assistant Vice President (AVP) of Customer Resolution at HSBC Life is tasked with managing the resolution of customer complaints in the banking sector. This role involves overseeing complaint handling, conducting investigations, and communicating regularly with customers. The position requires a bachelor's degree, strong analytical skills, and the ability to work collaboratively with various departments. The company offers flexible working opportunities and supports professional development in a diverse environment.
About Company
HSBC is a global financial services organization serving over 40 million customers worldwide. With a presence in 58 countries, HSBC provides a range of financial services and is committed to opening up opportunities for its customers, investors, and the planet.
Core Requirements
- Bachelor’s degree in business or related field
- Experience in customer relations
- Strong analytical skills
- Excellent communication skills
- Knowledge of regulatory requirements
Responsibilities
- Manage the end-to-end complaint resolution process
- Conduct investigations into serious complaints
- Act as primary contact for customers during complaints
- Serve as escalation point for regulatory complaints
- Identify trends and recommend process improvements
- Provide coaching to the Customer Relations team
- Promote compliance with data standards and policies
Benifits
- Flexible working
- Professional development
- Diversity and inclusion
Must Have skills
Nice To Have Skills
Job Keywords
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