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IDEMIA

Assistant Service Delivery Manager

IDEMIA

Posted

2 weeks ago

Singapore, Singapore

Remote

SGD 6K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Assistant Service Delivery Manager role at IDEMIA involves overseeing service delivery and supporting the management team in ensuring optimal client satisfaction. The position is based in Singapore and requires a mid-level professional with experience in service management. The job offers a hybrid working environment and prioritizes candidates familiar with security operations. Strong communication and administrative skills are essential for this role.

About Company

IDEMIA is a global leader in augmented identity, providing secure solutions for public security. They focus on innovative services to protect individuals and organizations alike.

Core Requirements

  • Bachelor's degree in relevant field
  • 3+ years in service delivery management
  • Understanding of security protocols
  • Strong problem-solving skills
  • Ability to manage client relationships

Responsibilities

  • Oversee service delivery operations
  • Ensure client satisfaction and engagement
  • Coordinate with various teams for project completion
  • Manage reporting and documentation
  • Respond to client inquiries effectively
  • Implement service improvements
  • Support management in strategic planning

Must Have skills

CommunicationProject ManagementService DeliveryClient RelationsProblem Solving

Nice To Have Skills

Technical KnowledgeTeam LeadershipData Analysis

Tools Knowledge Requried

Microsoft OfficeProject Management SoftwareCRM Tools

Job Keywords

Service DeliveryManagementClient SatisfactionHybrid WorkSecurity

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