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Assistant Manager
Changi Airport Group
Posted
2 weeks ago

Changi, East Region, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Management Customer Operations Airport Services

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Sema Summary

The Assistant Manager role at Changi Airport Group focuses on enhancing customer experience within Airport Operations Services. The candidate will be responsible for managing customer interactions, resolving issues, and ensuring service quality. This position requires mid-level experience in customer service and operational management, ideally located in Singapore. Strong leadership and problem-solving skills are essential for success in this role.

About Company

Changi Airport Group is responsible for managing and operating Singapore's Changi Airport, known for its exceptional service and facilities. The company emphasizes high-quality customer experience and innovative airport services.

Core Requirements

Bachelor's degree in relevant field
Experience in customer service management
Strong communication skills
Ability to work in a team
Problem-solving capabilities

Responsibilities

Oversee customer service operations
Ensure quality of service delivery
Manage customer feedback processes
Lead a team of service staff
Develop strategies to enhance customer experience
Collaborate with other airport departments
Train and support team members

Must Have skills

Customer serviceTeam managementCommunicationProblem-solvingOperational planning

Nice To Have Skills

Data analysisProject managementMultilingual skillsTime managementConflict resolution

Job Keywords

managementcustomer serviceairport operationsteam leadershipcommunications

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