Assistant Guest Services Manager
Mandarin Oriental
Posted
3 weeks ago
Singapore
Onsite
SGD 4K
Mid Level
Full Time
Sema Summary
The Assistant Guest Services Manager in Housekeeping at Mandarin Oriental is responsible for overseeing guest service operations, ensuring high levels of customer satisfaction, and managing housekeeping staff. The role requires strong managerial skills, effective communication, and a dedication to maintaining the hotel's standards of cleanliness and service excellence. This full-time position is based in Singapore and is ideal for individuals with mid-level experience in hospitality management. Although salary details are not provided, a reasonable estimate is offered based on industry standards.
About Company
Mandarin Oriental is a luxury hotel group known for providing exceptional service and hospitality. With locations worldwide, it offers a sophisticated experience for leisure and business travelers alike.
Core Requirements
- Bachelor's degree in hospitality or related field
- 2+ years of experience in guest services or housekeeping management
- Strong leadership and team management skills
- Excellent communication abilities
- Proficiency in hotel management software
Responsibilities
- Supervise housekeeping staff and operations
- Ensure high standards of cleanliness and service
- Address guest inquiries and complaints
- Coordinate with other departments for guest services
- Train and mentor housekeeping personnel
- Maintain inventory and supplies for housekeeping
- Assist in developing operational policies and procedures
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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