Assistant Front Office Manager
Lone Pine, The Boutique Hotel by The Beach
Posted
3 weeks ago
Batu Ferringhi, Penang, Malaysia
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
The Assistant Front Office Duty Manager oversees the front office operations at a luxury hotel, ensuring guest satisfaction and efficient service. This role involves managing the front desk staff, coordinating with other departments, and handling customer inquiries and complaints. Strong communication skills and a customer-oriented approach are essential for this position. Candidates should be enthusiastic about the hospitality industry and ready to work in a fast-paced environment.
About Company
Lone Pine is a boutique hotel located by the beach, known for its luxurious accommodations and customer-centric service.
Core Requirements
- High school diploma or equivalent
- Experience in a hotel front office
- Strong communication skills
- Ability to solve customer issues
- Basic computer proficiency
Responsibilities
- Assist in managing front office staff
- Handle guest check-ins and check-outs
- Resolve customer complaints and inquiries
- Coordinate with other departments for guest services
- Ensure efficient operation of the front desk
- Monitor staff performance and provide training
- Maintain accurate records and reports
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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