Semesteria Logo
Axi

Application Support Engineer

Axi

Posted

3 weeks ago

Kuala Lumpur, Malaysia

Onsite

MYR 4K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Application Support Engineer at Axi will provide essential technical support for applications, responding to user queries and troubleshooting issues to ensure smooth operations. This role requires proficiency in software applications along with excellent communication skills to assist users effectively. The position is based in Kuala Lumpur, Malaysia, and is a full-time opportunity. Candidates will gain exposure to the latest technologies while improving their technical skill set.

About Company

Axi is dedicated to providing innovative technology solutions, focusing on user experience and support services to enhance client satisfaction.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in technical support
  • Strong troubleshooting skills
  • Excellent communication abilities
  • Knowledge of application systems

Responsibilities

  • Provide user support for applications
  • Investigate and resolve application issues
  • Collaborate with development teams
  • Document troubleshooting steps and solutions
  • Train users on application functionalities
  • Monitor application performance
  • Participate in testing new software functionalities

Must Have skills

Technical supportTroubleshootingCommunicationApplication knowledgeProblem-solving

Nice To Have Skills

Project managementCustomer serviceCollaboration skills

Tools Knowledge Requried

JIRAServiceNowZendesk

Job Keywords

Application SupportTechnical SupportSoftware TroubleshootingUser AssistanceProblem Solving

Similar Jobs