Analyst
AIA Malaysia
Posted
3 weeks ago
Kuala Lumpur, Malaysia
Onsite
MYR 5K
Full Time
Sema Summary
AIA Malaysia is seeking an Analyst for its Customer Centres located in Kuala Lumpur. The role involves analyzing customer data and providing insights to improve services. Applicants should have experience in customer service or related fields. This is a full-time on-site position. AIA is known for its focus on insurance and financial services.
About Company
AIA Malaysia is part of AIA Group, a leading life insurance provider in Asia-Pacific, committed to providing quality insurance and financial services to its customers.
Core Requirements
- Bachelor's degree in a related field
- Analytical skills
- Customer service experience
- Knowledge of insurance products
- Communication skills
Responsibilities
- Analyze customer data to identify trends.
- Provide insights to improve customer service.
- Collaborate with teams to enhance customer satisfaction.
- Prepare reports on customer interactions.
- Support management in decision-making processes.
- Engage with customers for feedback.
- Ensure compliance with company policies.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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