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Aftersales Support Administrator
LIXIL
Posted
yesterday

Greater Kuala Lumpur

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Support Administration Customer Sales Operations

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Sema Summary

The Aftersales Support Administrator role at LIXIL involves providing support to customers post-purchase, ensuring their satisfaction and addressing inquiries. This full-time position is based in Greater Kuala Lumpur and is ideal for junior-level candidates looking to start their career in customer support and administration. Key responsibilities include managing customer communications and collaborating with various teams to resolve issues. Candidates will benefit from a dynamic work environment and professional growth opportunities.

About Company

LIXIL is a global leader in the housing and building industry, providing innovative solutions and products that enhance everyday living. The company is committed to improving quality of life through sustainable practices and cutting-edge technology.

Core Requirements

Bachelor's degree preferred
Excellent communication skills
Customer service experience
Proficiency in MS Office
Problem-solving skills

Responsibilities

Respond to customer queries post-purchase
Manage and resolve customer complaints
Collaborate with internal teams for issue resolution
Maintain customer records and interaction history
Provide feedback to improve processes
Assist in product returns and exchanges
Prepare reports on customer service metrics

Must Have skills

CommunicationCustomer ServiceAdministrative SkillsProblem SolvingAttention to Detail

Nice To Have Skills

Sales ExperienceCRM SoftwareTeam CollaborationTime ManagementAdaptability

Tools Knowledge Requried

CRM SoftwareMS Office

Job Keywords

customer supportadministrationafter salesKuala Lumpurfull-time

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