Aftersales Manager
Inchcape Indonesia
Posted
last month
South Jakarta, Indonesia
Onsite
IDR 20M
Mid Level
Full Time
Sema Summary
The Aftersales Manager will oversee all aftersales activities to ensure operational excellence and profitability. This role demands strong leadership in delivering a premium customer experience aligned with brand standards.
About Company
Inchcape is a global automotive distributor operating in 38 markets, partnering with major automotive brands to enhance mobility solutions. The company focuses on sustainability, innovation, and excellent customer service.
Core Requirements
- Bachelor's degree in mechanical/automotive engineering or Business Management.
- Minimum 5 years of experience in automotive aftersales.
- At least 3 years in a managerial role.
- Strong analytical skills.
- Ability to interpret performance data.
Responsibilities
- Lead and manage aftersales activities.
- Ensure operational excellence across dealer networks.
- Improve customer satisfaction and retention.
- Manage service, parts, and warranty operations.
- Analyze financial metrics for performance improvement.
- Drive profitability through efficient operations.
- Align aftersales strategies with business objectives.
Must Have skills
Job Keywords
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