Aftersales Manager
AUX
Posted
last month
Jakarta, Indonesia
Onsite
IDR 15M
Mid Level
Full Time
Sema Summary
The Aftersales Manager will oversee aftersales service management within the HVAC industry. This role requires strong communication and coordination skills to manage service providers and ensure customer satisfaction.
About Company
AUX is a leading enterprise group established in 1986, specializing in various industries including air conditioning and healthcare. The company is known for its innovative technology and commitment to creating intelligent living environments.
Core Requirements
- 8+ years of experience in aftersales service management
- Solid understanding of HVAC systems
- Established network of service providers
- Strong communication skills
- Bachelor's degree in a relevant field
Responsibilities
- Set up and manage a network of aftersales service providers
- Define and implement aftersales policies and service standards
- Manage warranty and claims processes
- Oversee spare parts logistics and efficiency
- Ensure service quality and customer satisfaction
- Monitor time-to-deliver and time-to-repair KPIs
- Collaborate with sales and technical support departments
Must Have skills
Job Keywords
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