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Aftersales Administrator
LIXIL
Posted
last month

Greater Kuala Lumpur

Onsite

MYR 4K

Junior Level

Full Time

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Support Administration Customer Manufacturing Sales

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Sema Summary

The Aftersales Support Administrator will manage aftersales service requests and warranty cases. The role involves strong communication with homeowners and technical stakeholders to ensure customer satisfaction.

About Company

LIXIL manufactures water and housing products to improve homes globally. With a rich heritage and technological innovations, they are committed to enhancing lives through responsible growth.

Core Requirements

1-3 years in customer service or technical support.
Understanding of sanitary ware or home appliances.
Strong communication skills in English and Mandarin.
Ability to work independently and manage stress.
Proficiency in MS Office and CRM systems.

Responsibilities

Provide timely aftersales support to customers.
Coordinate product inspections and service appointments.
Manage warranty claims and service reports.
Communicate solutions clearly to stakeholders.
Liaise with supply chain for replacement parts.
Document customer feedback and service records.
Support troubleshooting and testing of products.

Must Have skills

Customer serviceTechnical understandingCommunicationProblem-solvingMS OfficeCRM systemsTeamwork

Job Keywords

AftersalesCustomer ServiceTechnical SupportWarranty ManagementCommunication Skills

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