After-Hours Dispatch Specialist
Patriot Holdings International
Posted
last month
Philippines
Remote
USD 900
Junior Level
Full Time
Sema Summary
The After-Hours Dispatch Specialist handles urgent facility service requests and dispatches technicians efficiently. This role requires excellent communication and the ability to follow structured processes.
About Company
Patriot Holdings International provides emergency facilities services to commercial retail locations across the United States. The company has a substantial workforce dedicated to ensuring timely and professional service.
Core Requirements
- Strong spoken and written English skills
- 1+ year experience in dispatch or service coordination
- Comfortable following SOPs
- Proficient in Google Sheets
- Reliable internet and quiet workspace
Responsibilities
- Answer after-hours inbound requests and gather details.
- Triage requests as emergency or non-emergency.
- Create/update work orders and document actions.
- Contact top 3 approved technicians for dispatch.
- Confirm ETA and communicate updates to clients.
- Log a clear timeline of events.
- Help identify gaps in technician coverage.
Must Have skills
Job Keywords
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