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Advanced Associate
Pearson
Posted
3 weeks ago

Mandaluyong, National Capital Region, Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Customer Success Assessment Qualifications Education

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Sema Summary

The Advanced Associate role at Pearson is a customer service position primarily focused on verification checks and resolving queries. Ideal candidates should possess strong communication skills and attention to detail. This remote position targets fresh graduates or those with 1-2 years of experience in customer service roles. Responsibilities include ensuring high standards of service, processing verification checks, and collaborating with team members.

About Company

Pearson is a leading learning company committed to empowering individuals through education. With over 20,000 employees globally, they aim to create enriching learning experiences that have real-life impact in nearly 200 countries.

Core Requirements

Bachelor's Degree in any field
1-2 years of customer service experience
Strong communication skills
Good PC skills, especially in MS Excel
Ability to manage time effectively

Responsibilities

Maintain high standards of customer service
Deliver accurate verification checks
Liaise with peers and clients via Microsoft Teams
Resolve queries from internal teams and customers
Meet service level agreements
Participate actively in team meetings
Embrace Pearson’s essential behaviors

Must Have skills

Customer serviceEffective communicationDetail-orientedTeamworkInitiative

Nice To Have Skills

Oracle systemsEMS knowledgeProcess improvementMulti-taskingTime management

Tools Knowledge Requried

Microsoft TeamsMS OfficeOracleExcel

Job Keywords

customer successverificationcommunicationcustomer queriesdetails

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