Advanced Associate
Pearson
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Remote
PHP 30K
Junior Level
Full Time
Sema Summary
The Advanced Associate in Customer Success Assessment & Qualifications at Pearson is responsible for supporting the verification team by conducting verification checks and addressing customer queries. The role emphasizes high-quality customer service, collaboration with internal teams, and adherence to service level agreements. Ideal candidates should have strong communication skills, attention to detail, and be proactive. A Bachelor's degree and up to 2 years of customer service experience are preferred. This is a full-time remote position.
About Company
Pearson is the world's leading learning company, helping people realize their potential through educational opportunities. With a commitment to creating enriching learning experiences, Pearson serves customers globally with a range of digital content and assessments.
Core Requirements
- Bachelor's Degree in any field
- 1-2 years of customer service experience
- Proficiency in Microsoft Office
- Ability to multi-task effectively
- Attention to detail
Responsibilities
- Conduct verification checks for applications
- Resolve customer queries accurately
- Maintain high customer service standards
- Collaborate with peers and internal teams
- Deliver processes in line with service agreements
- Participate actively in team meetings
- Escalate issues to team leaders when necessary
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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